PRIOR TO APPOINTMENTS

​

• You will receive an appointment reminder 24 hours before.  

• If you, or anyone you live with, feels ill or displays any symptoms, however mild, of covid-19 please advise me as soon as possible and do not come into the salon for your appointment. You will not be charged for any appointments you cancel due to illness.  

• If I feel ill or have symptoms associated with covid-19 I will self isolate immediately. This will mean I may need to cancel appointments short notice. Although I know this might be inconvenient, it is done entirely for your own safety. I will contact you as soon as possible to rebook.  

 

​

ON ARRIVAL

 

• Please attend appointments on your own. 

• Please arrive to your appointment on time. Appointments will be carefully staggered so as to avoid contact with James-Miller Hair clients. 

• We will be operating a closed front door policy so, on arrival, please wait outside the building and I will collect you when it is safe to do so. 

• All clients will be required to wear a face mask during treatments , as social distancing is not possible. You are welcome to wear your own face mask or a disposable face mask can be purchased for a small surcharge.  

• I will ask you to sanitise your hands on entry to the treatment room. 

• Please do not bring bags to your appointment, other than a handbag.  

• If you wish to use your phone during your treatment, I will ask you to put it in my UV sterilisation unit, on arrival, to kill any germs. 

 

 

DURING YOUR TREATMENT

 

• Alcohol-based hand sanitiser will be available for you to use at all times during your treatment. 

• I will wash and sanitise my hands at the beginning of all treatments. I will be wearing a face mask and appropriate PPE at all times. 

• The card machine will be disinfected after every use.  

• Throughout treatments, I will be using disposable items where possible. All disposable items will be bagged and safely removed from the treatment area between each client.  

​

​

AFTER APPOINTMENTS  

 

• In between every appointment I will disinfect and sterilise all tools and equipment in line with the specific manufacturers instructions, sanitise all work surfaces, door handles and hand rails in communal areas. I will disinfect my PPE after every treatment. 

• The bathroom and communal hallways will be cleaned regularly. 

• If you have any concerns at any point before, during or after your appointment please let me know.   

 

​

All of these procedures have been implemented for your safety. I will continue to take advice from the government and the NHS regarding safe practice and will amend as necessary.  

​

This policy is subject to change following the release of government guidelines. 

​

Thank you for understanding and patience. 

 

The Lash Loft  

​

​